FAQS

"When Will My Payment Be Received?"

Payments via Credit Card or Debit Card will be received in 1-7 Days depending on which company you have used. (Visa, Mastercard, American Express, etc). Payments via PayPal are received Instantly. 

"When will my order be processed?"

All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

"I ordered 2 or more items, why did I only receive one?"

When you order multiple items at a time they might be shipped separately as products are shipped from different warehouses. You may receive one item before the next. So don't panic if you don't receive all of your items at once... they will get to you!

"My item arrived broken or damaged what can I do?" 

If your product is damaged then please take photos and send them to us at jasmoorateam@gmail.com. We will then ask if you would like a refund or another sent. We are not responsible for any damages to boxes, cases or other packaging. This is the carriers responsibility to handle them with care, we have no control over this.

"I need to cancel or change my order how do I this this?"

We always try our best to cancel your order, however if your order has already been shipped then we cannot cancel your order. We will always try our best to help your situation 

If you would like to change your order then please do contact us ASAP. We will try our best to accommodate any changes providing your order hasn't already been shipped. If your order has been shipped then we will not be able to change the order but we always welcome a return if you would like to.

"My order is still not here please help?"

Please contact the Courier that we provided for you. If the issue is still not resolved with them, then please contact us and we will look into it for you. 

"I put the wrong address for my order, can I change it?"

If you have put in the incorrect delivery address on your order then please contact as ASAP. If your order hasn't been shipped then we can update your delivery address no problem. If the order has been shipped then unfortunately there is nothing we can do.

"Why did I not receive a confirmation email after placing the order?"

There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you would still cannot find it and would like it resent then please do let us know.

"I was charged more than what the product was advertised?"

All of our products are processed in USD. The price may be shown in your local currency when browsing but once you checkout in will revert into USD. Any additional charges you may see on your bank statement will be applied by your bank due to conversion fees and not us. Also, any import/customs duty or VAT is liable with you (the customer) and not us (Jasmoora).

"I don't have a tracking number, when will I get it?"

As soon as your orders have shipped after processing time you will receive an email with your tracking number. Tracking Numbers can take up to 10 Days for it to start working but usually take less then that. You can always email us if you problems with your tracking code.

"What are the payment options available?"

We accept all major credit and debit cards through the Stripe Payment System. We also accept PayPal payments as well. If your card was declined then please do not worry, simply contact us and we will advise you. If there is a potential of credit fraud then your order will be refunded ASAP and a notification will be sent to you, thank you.